Washington, United States
1407 T St NW #200
N/A
+1 2027066163
M squared management is a joke. They manage as hands-off as possible, with limited assistance. Every maintenance issue we've had has taken them months to resolve, opting for short-term and makeshift solutions instead. Additionally, they aren't afraid to stick it to residents to save money for any necessary repairs. For example, when our HVAC motor broke, they claimed this was a residents' expense of 750. The maintenance company clearly stated the motor had to be replaced multiple times. Absolutely ridiculous that they charge residents for their mishaps. Pathetic, these people.
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I know the rental market may be competitive but be seriously warned renting through M squared. Usually I give at least a 2 star review but with them trying to screw us over at every turn, it had to be a 1 star. Starting off the list: 1) They allowed our AC/Heat to stay broken in the dead of summer for 5 months. The only reason they fixed it was because we said we were moving out. They said it was our fault, that we didn't change the filters, but we had proof that they were changed. And the technician told them explicitly to replace the blower the first time he came to fix the AC. Luckily we left before it got too cold. 2) The paint they used on the walls was very cheap and cracked very easily. Leading to them taking a large chunk out of our security deposit because they had to double paint. Apparently 3300 is how much it costs to paint 1 floor of a house with cheap paint. 3) They raised our rent 300 at the start of the pandemic before it became illegal. 200 extra for month to month and 100 for an annual rent raise. 4) They offered us the parking space in the back but then took it out from under us to sell the downstairs unit. 5) The house had mice when we first moved in. 3 of them within a month span before we finally found and patched up the hole. But I will say this is common with DC houses so not their fault. Unfortunately they let landlords walk all over their renters and refuse to fix problems. Especially in old houses that are bound to have issues. They use the fact that renters don't want the expenditure of taking action in court so they make every excuse to squeeze you. Absolutely the worst experience we've had renting in the 10 years we've been renting apartments/houses.
If you're looking for a rental company that takes weeks to respond to maintenance requests, if you enjoy being tagged with repair expenses for old decrepit parts of the house, if you believe the renter should always feel at the mercy of the owner and leasing company, if you love surprises like unannounced house tours scheduled last minute, BOY DO I THINK M SQUARED WOULD BE RIGHT FOR YOU!! I can't recall having to argue and fight over every service request and money with anyone else, and I certainly don't remember the last time I had to go without AC for 3 months in the height of DC summer! The only time we had no problem whatsoever with M Squared was 1) in signing the lease, and 2) increasing our rent in our second year. Every other email/communication we had with them (of which I think we had four over the course of two years) consisted of unprofessionalism and even straight up gaslighting. So yeah, if you all that sounds good to you, definitely check them out!
Insufficient maintenance services during transition as new apartment manager from previous management company.
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