Southampton, United Kingdom
1 Bevois Hill
N/A
+44 2380637859
DeliveryIn-store shopping
Excellent service and selection of carpets and floor coverings. A very knowledgeable family business.
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Deferential, professional,and extremely happy with the service. Family run business means they genuinely care, and very skilled. Understandably Kept my carpet in storage for me whilst I was having a leak issue. We had a great experience dealing with our sales persons, Aaron and Belinda.. they put very little pressure on us whilst making our decisions and offered great advice when answering all our questions, as we had various buildings to embellish. Even when the store was busy they would take their time with us and supported us throughout the process. Highly recommend. Wouldn’t go anywhere else.
Excellent service from experts on stock, measuring & fitting. Great customer service from a shop that cares about it's customers. Thank you
I called this company for a quote to supply and fit laminate flooring - I was called back promptly - the first time was quoted 21 to supply and 25 per square metre to supply and fit. I then asked for a total price to include damp proof membrane and beading as well and price shot up to 46 - 50 per square metre! When I asked him if that was the best price he could do (bear in mind the quoted price just practically doubled between phone calls) he became very unhelpful and said “you want me to take 500 off the cost?” I said “well, I’m wondering if we could use different underlay, or something, but essentially, yes?” He said he couldn’t. I replied that it was ok but that if there was no wiggle room because the price was so far over my budget I’d probably have to rule them out. He said “Rule us out then, we’re busy anyway” and hung up on me! I’d not recommend this company based on my experience. Politeness costs nothing, and honestly with unpleasantness like that they didn’t come over as professional at all. (Not to mention at least one of the quoted prices he gave me must have been wrong for the price to jump up like that!).
Excellent family business. Friendly personal service. They did our carpets and Karndean flooring 8 years ago, and now we are coming back for our new loft carpets. They are so knowledgable about their business and the range of products is great - it's like alladin's cave! I have recommended it to friends who have not been disappointed!
Deli
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