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Believe the BAD reviews and avoid! Bad mannered people. Reception staff are ill informed about the treatments on offer and will book you in and have you pay up front for unnecessary/incorrect treatment. The vile manner of the male dentist and his helper lost them A 3000 customer, where is the logic in that? No way to treat a new customer/patient! Also you have to call the reception to be let in through the locked door. ..I was not told upfront about this (twice they had the opportunity) and as I’m not a 16 year old attached to my phone 24 hours a day I had to go back to car and get it, to then call and wait outside for someone to unlock the door to then be slated and disrespected several times by the dentist about being 10 mins late, for the incorrect treatment, with the incorrect person thanks to Carl the receptionist. How about you review and upgrade the service, communication and collaborate working. Inform a NEW paying customer Of the situation regarding access to the locked back door dentist and exercise some compassion. No “my dentist” before you reply, I don’t appreciate any “apology” and really do not wish to speak on the phone to discuss further. I found somewhere else to take my money, time, customer loyalty to. Keep the constructive criticism.
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Very poor service, the dentist named Monica is on a power trip and refuses to see patients as and when she chooses and the staff follow suit as though they are afraid to stand up to her and the practice manager robin is incompetent and useless and tries to play the victim on the phone (the usual “we’re going round in circles” lines) to get out of doing any thing about complaints against unprofessional dentists. When I asked her view on how I was treated she said her opinion was irrelevant! And that’s the practice manager talking. Steer clear especially if you pay with your hard earned money for your so called treatments. This is the same practice that was known as central dental practice and had a dentist called martin working there that got done for sexual harrasment. Looks like they take anyone on.
They were so quick and very kind made me feel relaxed I would recommend to anyone
Went for a teeth cleaning off the hygienist Emily on Saturday, she was fantastic, very friendly and welcoming and made me feel comfortable. Excellent service! However there was lots of rubbish outside the practice.
I was afraid of the dentist went to see Feisal and he helped me through everything and he went at my pace, and he sorted my tooth out and my new plates are a god send
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