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Solara Medical Supplies

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Livonia, United States

solara.com
Medical supply storeDiabetes equipment supplierPharmacy· Medical supply store· Diabetes equipment supplier· Pharmacy

Solara Medical Supplies Reviews | Rating 1.8 out of 5 stars (5 reviews)

Solara Medical Supplies is located in Livonia, United States on 38023 Schoolcraft. Solara Medical Supplies is rated 1.8 out of 5 in the category medical supply storediabetes equipment supplierpharmacy in United States.

Address

38023 Schoolcraft

Phone

+1 8004230896

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Jillian D.

2/17/21...I received a text from them today to call. I was able to get into contact with Tori in a rather timely manner. She was fast, efficient & customer friendly. Based on the other reviews, I have my fingers crossed that I'll get this order. 2/5 Stars 2/16/21...I got a call from this company a little bit ago. It was an automated call that was suppose to transfer me to an agent. When I was connected to them, I heard the agent pressing buttons on what sounded like a microwave. After I said hello a few times & getting no answer, I hung up. I called back twice & both times, I was hung up on. Reached out to my Dr so I can get my medical supplies from another company...One that actually wants my business. 0/5 Stars.

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Tracy Richter

I give this place a one star and that is even to good for them. My husband called to order his insulin pump supplies when he had 10 days worth of supplies left . When we called they said they would get it right out. They never showed up. We called again when we were down to the last infusion set they said they would expedite them to us and we would have them on Friday they never showed. My husband was scheduled for an line change on Sunday and I had no lines to change it with. So when we called on Monday and were told that the supplies were still on they're dock and had never been scanned for delivery . They left my blind diebetic husband with out a way to deliver his insulin . I DO NOT RECOMMEND THIS COMPANY !!!!

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Lisa S

Solara Medical Supplies at one time was amazing to work with, not now!!!! Orders not filled when requested, the customer service has no idea what they are doing. I called twice in one day and received different answers. The first call stated that the supplies were shipped so I tracked the package with the tracking # provided and it was for a previous order. I called back and they stated that there was not an active order and needed to order again. Extremely frustrating and my daughter still does not have her supplies.

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Zach Elenbaas

Switched to Solara because J & B medical did not have my pump equipment at that time. I was with them for the last 1.5 years. At first,as with any medical suppliers, insurance and prescription was a tough one to get through. Then the communication went way down. I never changed my email or phone numbers. Between my wife and I we contacted weekly and were trying to get updates. Kept on getting worse. No communication or verification with anything. Not once did my supplies get here on time. This resulted in MULTIPLE hospital visits. If you need major medical equipment, I would consider other sources. Especially with insurance who has strict stipulations on when you can order. For simple items the are good. I usually do not leave bad reviews. But I felt like this needed to be said. I am no longer a customer of Solara.

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Jesse Ekblad

Absolutely the worst customer service. If you have ANY other options to get your medical supplies take it! Impossible to reach the billing department- don't bother trying to reach them by phone - if there are billing issues that need to be resolved. Orders are consistently delayed even though placed with plenty left, causing me to run out of supplies and have to extend the use of pump supplies beyond the approved usage time. I plead with whoever will listen that I NEED these supplies to get insulin into my body and no one seems to care or place any urgency. If I could give 0 stars I would. Avoid this company for your medical supplies at all costs.

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