Janesville, United States
1700 US-14
N/A
+1 6087584444
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
#Bobby #Patrick - Please tell me why you have to wait 6 months for a new hot tub? You haven't talked to Nelson's Hometowne Recreations that's why. If you have begun to read this review keep reading because you found where you are going to buy your new hot tub. I didn't step foot in the door, they can verify that. I spoke with Bobby and told him what I wanted and I could tell by just talking to him that he knew what he was doing. While others are still waiting for a hot tub I had mine delivered next day (Thanks to Two Guys and a Spa Dolly). It took some time to get the electrician out but it happened and when I filled up the tub there was a leak. Literally no questions asked, Patrick was out and fixed it next day. Best service ever! Have fun waiting for your hot tub if you don't go to these guys lol.
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I had this company come fix parts of my hot tub that were leaking after getting an estimate on the cost of repairs. Months later it's still not usable because of other broken parts they didn't catch. I've called them numerous times and left messages. It's now starting to freeze at night and the parts I recently replaced will likely break again. Every time I call, I'm promptly sent to a answer machine just to be left hanging. Poor customer service.
I needed a cover for a hot tub that a friend gave me. I was helped by knowledgeable staff that took the time to teach me how to correctly measure the tub for an exact fit. I measured the tub and they had the exact cover I needed at a great price. I was very impressed with how helpful the staff was- everyone dropped what they were doing to make sure the cover would work. I am comfortable with Nelson's and will be heading there for all of my future hot tub needs.
Great service and response time, they addressed any issues right away great place to shop
Great staff and service. Very knowledgeable and trustworthy. I worked directly with the owner and was very satisfied
Deli
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