Hoover, United States
3670 Lorna Rd
$$$
+1 2059876163
N/A
Outdoor seatingKerbside pickupNo-contact deliveryDeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible seatingWheelchair-accessible toilet
Comfort foodHappy-hour drinksHealthy optionsKids' menuQuick biteSmall platesVegetarian options
Pleasant experience. In comparing my experience to this location and the Alabaster location, this one wins hands down. Every staff member was friendly and informative. The food was perfect and more than I could finish. The store wasn't spotless, but clean enough to make me feel OK with sitting at a booth.
like
My review has nothing to do with quality of food. However, it was about the service that I received. I was contacted for an interview by Andy J, whom I assume is the General Manager of this location. The i terview was scheduled for 1:30 p.m. on 4 September 2020. I arrived at approximately 1:15 p.m. and asked for Andy. The team member replied he is out right now. I informed her that I had an appointment with him for 1:30, she looked at her watch, looked back at a gentleman that was working the drive-thru, the stated one moment please. She walked over to the gentleman and spoke with him for a moment. Upon her return, she stated one of our other managers will speak with you. I waited for approximately 10 minutes for the gentleman to acknowledge my presence, which he never did. Considering that my time is just as valuable to me as their business is to them, I left. I sent an email to Andy explaining why I left and how I felt that because of my skin color I was completely ignored when I the manager identified i was an African American. I have yet to receive an apology or any type of futher communication from Andy. I have even forward my complete to corporate level with no response. So this only leave me to believe that my assumptions were valid.
Wonderful wonderful wonderful. I love their chips and cheese especially the new chili cheese dip.
With salsa on top.
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