Hillsborough Township, United States
845 US-206
N/A
+1 9088016944
Wheelchair-accessible entrance
We purchased a play system through superior play and cannot say enough amazing things about this company, Vic and our experience. This is our second play system (purchased first 8 years ago when we lived in another home) and we live in a community that had strict rules and requirements for swing sets. Vic was patient, helpful and incredibly responsive and communicative trying to help me build a system that was compliant for our neighborhood and made sense for my 3 kids. Forgetting the name of the man who installed the system, but he was great and did a fabulous job. Superior play makes quality products and from design to install it was a wonderful experience. Thank you!!
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Got a basketball hoop for my boys for Xmas. Excellent customer service from beginning to end. Victor DeJesso from the Hillsborough store helped me with the whole process including the setup for installation. He pushed so I could have it up and installed by the 25th of December. Definitely would recommend to anyone searching for a hoop and would highly consider them using for a play set as well!!!
Thank you so much for our fun play system and reliable service. My kids love it!!
Ordered my play-set Memorial Day weekend and it didn’t arrive until October. I could have dealt with that very long delay had everything been perfect during install, but it wasn’t. Scheduling was a nightmare (rescheduled 3x) and when it was installed, the wrong roof was installed and one of the swings is missing. I have been given the run around for 3 weeks since it was installed, lied to twice (that I know of), and the guy in the install department is “out of office” every time I call. I’m super frustrated at this point and I just want the roof and swing installed so I can never think about this company again. The quality of the swing set is great if you can deal with the service. Oh, and check your final bill - mine had a 200 charge that took 5 hours to resolve.
Excellent selection of playsets, Vic the salesman was great to deal with. Installer, Kyle, did a great job. Only dissatisfaction was with Dennis from the installation department. We waited almost 10 weeks for the delivery/ installation (which was outlined and explained when placing the order). When the day came for installation, Dennis only communicated via email to state the installer's wife went into labor and the installation was cancelled. I'm not sure if that was a true reason or just an excuse. I was told the installer would come the following day. So that was a day off from work wasted, although they did give me a very slight discount to make up for that but I would have rather not had the cancellation. The next day, Dennis, again only emailed, to say the installer would arrive between 1230-130 and the installation would take 3-3.5 hours. The installer finally arrived around 3pm and finished around 915pm. So essentially, nothing Dennis communicated to me was accurate nor reliable. And with only communicating through email, I had no way to even speak with him. And when I emailed him again to discuss my dissatisfaction, I never received a response from him. Overall, the playset was delivered and my kids love it. I do not like getting misinformation and how clear expectations were not presented to the customer.
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