Florence, United States
7851 Tanners Ln Ste B
N/A
+18592828019
I will never order from this place again. Ordered a bed in early part of June 2020. Was told it would be here in 2 weeks. The 3rd week I called said it wasn't in. So took until end of July to get it. Then went and picked it up. My family put it together for me. To find out not the right size. I have called left messages. Then they don't return calls. Then when you finally talk to John. He's I'll have to check on this and I'll call you back. He doesn't always return calls. So called a week ago said he would call me before the end of day. Guess what still waiting for him to return my call. I'm one ticked off customer. He needs to learn customer service. Fix my problem now. All they have to do is order longer bed rails. But that must be to hard for them to do.
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Unfortunately we had a very bad experience with J & L Furniture. I attempted to purchase new bedroom furniture for my son after he recently purchased his first home. We went to J & L and picked out furniture the second week of November and the owner told us it would be 4-6 weeks, which would put it around the week of December 16th. After we heard no update from the owner at the 6th week mark, we called and he said that the furniture distributor was closed from 12/23-1/3, so he could not check on a delivery date but it was very likely that the furniture was on its way. Sounds reasonable, and the owner said he would give us an update first thing on Monday. The owner never called on Monday, we called him at 5:45 and he said he would call back in an hour and of course never did. They are closed on Tuesday so we did not hear anything although I left an urgent message. I called at 11:30 on Wednesday and the owner said their phone line were out on Monday which was why he did not call back and he was just getting to messages on Wednesday. He confirmed he would check on the order and get back in 2 hours which he did to say he did not have an update. 45 minutes later he called to say that for some reason the order could not be found or was never received from J & L. At this point you can imagine our frustration and instead of apologizing profusely and giving us options in order to make this right, he simply says I don't normally do this but I suggest you cancel your order and I will refund the deposit that I have kept since November. I call to give him my credit card number and all he says is I will process the credit as soon as possible. I will never do business with J & L or recommend them to anyone, which again is unfortunate given my son's millennial friends are all starting to buy houses and need to fill them with furniture.
Unfortunately we had a very bad experience with J and L Furniture. I ordered a custom sofa and leather chair on July 27,2019. After 4 long months with one excuse after another it was delivered on November 19th with the sofa delivered in the wrong color. I would call requesting an update on the sofa and calls would not be returned. We had to take the sofa back to the store ourselves to get the monies returned on Jan 13, 2020. Almost 6 months and still no sofa! Needless to say I would never buy anything else there or recommend it to anyone.
I can't say enough great things about J & L Furniture!!! They have so many unique pieces. My husband and I bought all new furniture for our new house and we looked all over at the big box stores. We found a few things we liked but we would have settled on those. As soon as we walked into J & L we knew where we'd be buying our furniture! There was absolutely NO pressure! We spent almost 4 hours there picking out things. The material selection was almost overwhelming - so many options. We ordered everything but a bedroom set (we found 2 at the big box stores we liked). I wanted to buy it from J & L so we found the manufacturer and John was able to order it and match the price. Everything was delivered in the expected time frame. We've been so happy with the service we now refer to John as \Uncle John\!!
We have been purchasing furniture as well as a variety of accessories from J & L for almost 20 years now. The service from the owners is remarkable. Their merchandise is high quality and I have found their prices to be better than any of the other furniture or department stores. You can find a variety of items in their show room and if what you are looking for is not available in their show room they can usually find it for you through one of their many catalogs. They are also very helpful in giving suggestions; if your not quite sure of the material or color that would work best they can help you with your selections. I highly recommend J & L.
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