Collinsville, United States
1605 Eastport Plaza Dr Ste 121
N/A
+1 6183433700
Look no further for a medical device company. The old negative reviews were from outsourcing overseas and they have since CHANGED and rehired. I’m writing this because I’m in sales and know good customer service and both Kevin and Tim were very knowledgeable and happy to help me. They got me my machine couriered because of a doctor script mixup and you should be lucky to have both of them on your staff. Thank you
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Ordered Cpap in April of 2020, Cpap stopped working 9/8/2020. Called them to find out what they wanted to do. I was told to bring in the unit and the power cord. My wife drove the hour to exchange and the lady that told me what to bring, gave my wife a snotty attitude because we didn't bring the case with it. Talked to the manager Stacy, he didn't really care about any of it. Hopefully people will read all of the bad reviews and purchase elsewhere. I purchased my first one at Lincare and it was a good experience.
Was hesitant to use Apria due to the negative ratings. After about a year of working with Apria to get/modify my CPAP supplies, I have nothing but great things to say. They've been available, responsive, and have taken good care of me.
I never even officially did business with this company but just canceled a pending order due to the poor customer service. The local branch employees seem nice and helpful but the phone customer service is awful. They called me twice and never left voicemails, leaving me to call back and inquire why they were calling. They received my order a week ago and it was going to be another week before I received my supplies. The customer service reps are not very helpful, prompting me to cancel my order and go with a locally owned company.
Bunch of crooks! I have top notch insurance through my company, no copay covered at 100%. My insurance company paid 50 every month for years, the contract ended and was converted to ownership yet apria continued to bill for an extra 6 months. I get a bill for 350, Insurance (Aetna) says I'm not responsible and has told apria that over and over. Apria reps barely speak English and are rude. I'm not legally responsible for this bill but I'm being held hostage as I'm worried about it getting on my credit. Steer clear of Apria.
Deli
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