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Excellent covid assessment service! The doctor treated my daughter with great care. Very efficient system. Professional team. Keep it up!
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So when I call the surgery I get informed all appointments are booked and all call backs are only booked at 8am. You can only call at 8am, if anything happens after this time I was informed we send you to the closest walk-in centre. So clearly no point having these guys as your registered doctor when you can go to a walk-in centre! Ridiculous service, no regard for the communities needs. Got a hefty package from Aston Pride and a building to provide the worst service. I would love for someone from the management to give me reply. So it took you a while to reply! Wow so you avoided how patients can't book appointments after 8am and get told go to your local walk in centre. I couldn't really digest your reply which was so full of.....BS. anyways answer queries that patients have even after 8am. I have videos and pictures of Newtown (Not the Aston Pride site) showing less than 1 patient attending and the site is completely empty, yes there's covid but your saying there are no appointments for us, how can that be? Surely things don't add up? To get a call back from a doctor is just another traumatic experience let's not even go there. Please for heavens sake train your staff to speak politely, \what you calling up for\.... o appointments today call back tomorrow bye\. The duty manager doesn't even attend the phone, so you can't even escalate the issue or resolve it with someone superior. Thank you Ray Docs keeps the great and efficient service down! I await your response.
Definitley recommend - friendly staff!
Highly recommend this service
Omg I have had the worst experience with this surgery. Receptionists are so rude. No one is helpful at all. My midwife doesn’t pick up her phone nor does she answer texts. It’s very frustrating when your pregnant. What’s the point of this surgery anyway or why are we allocated a midwife when we are pregnant if they are not helpful at all.
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